Digital Technologies and International Dialogue: More Communication, Less Understanding

By Javier Surasky

Spanish version (ES)

A negotiation table divided by digital technologies, symbolizing weakened international dialogue and cooperation.



Global digital governance is often explained through powereconomics, actors, and institutions, but another factor also helps us understand how the international system evolves: the quality of dialogue among its actors. 

By dialogue, we mean interactions shaped by three basic conditions: real listening, recognition of the other as a legitimate interlocutor, and the construction of common language, meaning that speaking is not the same as engaging in dialogue, and interaction does not necessarily produce understanding: Over the last fifty years, a clear pattern has emerged: the international system communicates more and more, but dialogues less and less. Digital technologies, and more recently artificial intelligence, are a central part of that transformation.

When dialogue helped stabilize the international system

In the final years of the Cold War and during the early 1990s, dialogue, limited to that between the superpowers, served as a driver of international détente. Through it, the United States and the Soviet Union redefined their mutual perceptions of one another, expanded the margins of coexistence, and created space for the expansion of multilateralism.

Conflict existed and was intense, but it was managed through political and institutional dialogue. Strategic fear led to understandings, and these, in turn, to détente.

That dynamic of dialogue was one of the reasons why, after the fall of the Berlin Wall, a systemic transition process was possible that was less violent than many had anticipated.

During the 1990s, a powerful idea also took hold: that major global problems could be addressed through international cooperation. The United Nations conferences of that decade reflected that spirit.

At that time, the technological infrastructure that now shapes much of global communication was beginning to develop and spread on a massive scale, and soon the climate of openness began to erode, as dynamics marked by the primacy of national security, unilateralism, and the growing asymmetry of power at the global level emerged.

The shift in logic in the 21st century

The securitarian turn following the attacks of September 11, 2001, weakened multilateral consensus and legitimized unilateral actions. Despite the centrality of that event, it is more accurate to see it within a chain of overlapping crises: the environmental crisis; the food crisis, which reached its peak in 2000 alongside the major “dot-com” crash; the energy crisis, which peaked in 2008 together with the global financial crisis originating in high-risk mortgage-related financial assets in the U.S. financial system; and others that followed, such as the humanitarian crisis.

Around the same years, the mass expansion of the Internet, the emergence of digital platforms and social networks (Facebook was founded in 2004 and became an open network in 2006), and new communication infrastructures profoundly transformed the way international actors interact.

The result was the reinforcement of a paradox: the capacity for global communication was expanding rapidly, while the conditions for strategic dialogue were progressively deteriorating.

A hyperconnected international system

Today, the international system is undergoing a phase marked by hyperconnectivity: states, technology companies, international organizations, and societies interact through a global digital infrastructure that would have been unimaginable just three decades ago. Never before have there been so many channels, or such speed, for exchanging information, coordinating action, and enabling interaction among international actors.

However, greater connectivity has not produced greater dialogue among actors. While digital technologies have expanded interactions, they have also multiplied spaces of political fragmentation, informational polarization, and strategic competition. We are witnessing AI becoming a central asset in the struggle for hegemony between the United States and China.

Dialogue, therefore, is largely absent, which creates difficulties for cooperation on global issues and for the production of international documents such as the Paris Agreement, an excellent example of how incomplete dialogue undermines the possibility of establishing solid international governance of the kind we need for AI.

Artificial intelligence as a new layer of the international system

In recent years, AI has introduced new technological capabilities that redefine how information is produced, circulated, and interpreted, with three major implications for international dialogue.

First, AI accelerates the production and circulation of information, increasing the volume of communication but not necessarily improving the quality of understanding among actors.

Second, AI has become a central object of geopolitical competition, introducing new tensions into an international system that lacks the dialogue necessary to generate cooperation and manage conflicts.

Third, the international governance of AI requires very high levels of global cooperation, precisely at a moment when the conditions for deep dialogue among major powers are more fragile. This continues to prevent the establishment of common global regimes for managing the risks and opportunities arising from this technology.

The very technology we need to regulate internationally becomes an obstacle, generating an overwhelming multiplicity of communication that blocks dialogue and contributes to an international environment with faster interaction and less capacity for political understanding.

Conclusion

The contemporary international system does not seem to need more channels of communication to foster understanding among its actors, promote cooperation, and sustain peace; rather, it needs to rebuild the political conditions for dialogue in a world system of exchanges increasingly mediated by digital technologies.

This is particularly important for issues such as the global governance of artificial intelligence, where technological interdependence is as deep as the geopolitical tensions it generates.

More communication has led to less dialogue and, as a result, greater interdependence has turned into lower trust, more global problems, and fewer common frameworks to manage them: we have more forums, more institutions, and more media outlets than ever before, yet we have progressively lost the quality of international dialogue—something that must now be rebuilt within a new, digitalized environment in which more actors participate in an increasingly complex international ecosystem.

There have never been so many means of communication and so few political conditions to sustain high-quality, strategic, inclusive, democratic, and results-oriented dialogue. The consequences are self-evident.